SL Lost and Found: How to Report and Retrieve Your Items

Published April 18, 2026

By Muhamad Z

I left my jacket on the metro once and had it back within a week. Stockholm’s SL lost and found system is one of the better ones in Europe, processing around 300 items every single day. Whether you need to reach the SL customer service phone number +46 8 600 10 00, file a report online, or visit the office in person, this guide covers each step.

💡 Note: This article is based on the author’s personal experience using the services mentioned. Individual experiences may vary.

Quick Facts

Best for: Anyone who has lost an item on a Stockholm bus, metro, or train
Main Office: Klara Östra kyrkogata 6 (near T-Centralen)
Phone No: +46 8 600 10 00 (SL customer service)
Success rate: High, provided you report the item with specific details
Timetable: Check SL Timetable

1. Where to Go: The SL Lost Property Office

The SL lost and found Stockholm office entrance at Klara Östra kyrkogata 6, the central SL lost property collection point for all transit lines.

The central SL lost and found Stockholm office (Hittegodsavdelningen) is where most items end up after they have been collected from the various transit depots. It can take up to 10 days for an item to be transported from a bus or train station to this central location.

Address: Klara Östra kyrkogata 6, 111 52 Stockholm
Opening Hours:

Monday: 11:00 am - 7:00 pm
Tuesday to Friday: 11:00 am - 6:00 pm
Saturday: 10:00 am - 4:00 pm
Sunday and Public Holidays: Closed

2. How to Report Your Lost Item

Use the SL lost property form on sl.se to report your item, or call the SL customer service phone number +46 8 600 10 00 for help.

Option A: Visit the SL Website

You can fill out a digital form describing your lost object. Be as specific as possible (color, brand, unique markings).

Link: SL Lost Property Form

Option B: Call Customer Service

You can call the SL customer service line at +46 8 600 10 00 and press 9 for English. The SL lost property team can check if an item matching your description has been registered in the system.

3. Retrieving Your Item

Retrieving Lost Item Bring a valid ID and proof of ownership when collecting your item at the SL lost and found Stockholm office.

If your item has been found, you must go to the Lost Property Office in person to claim it.

What you need to bring:

Valid ID: A passport or a national ID card.
Proof of Ownership: For electronics, bringing the original box, receipt, or being able to unlock the device is essential.
Processing Fee: SL charges a small administrative fee (usually around 100-200 SEK) for storing and handling the item.

Special Cases: Ferries and Commuter Trains

Lost Items On SL Ferries SL ferries and commuter trains each have their own SL lost property procedures, items may end up at different locations depending on the transport line.

SL Ferries (Line 80, 89): These items are often kept by the ferry operators (Rederi Ballerina) at Museikajen 1.
Pendeltåg (Commuter Trains): Items are eventually sent to the central office, but it might be worth checking at the “end station” of the line you were on if you lost it very recently.
Valuables: Passports and high-value jewelry are often handed over to the Swedish Police (Polisen) after a few days. Check the police’s lost property database if SL doesn’t have it.

Frequently Asked Questions

How long does SL keep lost items?
Most items are kept for three months. After that, they are either sold at auction, donated to charity, or recycled.

Can I have my item mailed to me?
No, SL does not offer a shipping service. You must collect it in person or send a representative with a written power of attorney and a copy of your ID.

What should I do if I just lost my item 30 minutes ago?
Go immediately to the nearest station booth. The staff can sometimes call the driver of the bus or train to see if they can secure the item before the end of their shift.

File Your Report Early

The sooner you submit a description, the better your chances. Most wallets and phones do turn up at the Liljeholmen office within a few days. Keep your report specific, check back if you do not hear anything after a week, and bring valid ID when you go to collect.