SL Lost and Found: A Complete Guide to Reporting and Retrieving Lost Items

Losing something on public transport can be stressful, especially when you’re away from home. In Stockholm, thousands of people use SL (Storstockholms Lokaltrafik) daily, and hundreds of items – from umbrellas to iPhones – are left behind on buses, trains, and ferries every day.

Fortunately, SL has a centralized and efficient Lost and Found service that processes around 300 items daily. Here is what you need to do to get your property back.

Quick Facts

  • Best for: Anyone who has lost an item on a Stockholm bus, metro, or train
  • Main Office: Klara Östra kyrkogata 6 (near T-Centralen)
  • Phone No: +46 8 600 10 00
  • Success rate: High, provided you report the item with specific details

1. Where to Go: The SL Lost Property Office

Image

The central office (Hittegodsavdelningen) is where most items end up after they have been collected from the various transit depots. It can take up to 10 days for an item to be transported from a bus or train station to this central location.

Address: Klara Östra kyrkogata 6, 111 52 Stockholm
Opening Hours:

  • Monday: 11:00 am - 7:00 pm
  • Tuesday to Friday: 11:00 am - 6:00 pm
  • Saturday: 10:00 am - 4:00 pm
  • Sunday and Public Holidays: Closed

2. How to Report Your Lost Item

Image

Option A: Visit the SL Website

You can fill out a digital form describing your lost object. Be as specific as possible (color, brand, unique markings).

Option B: Call Customer Service

You can call the SL customer service line at +46 8 600 10 00 (press 9 for English). They can check if an item matching your description has been registered in the system.

3. Retrieving Your Item

Image

If your item has been found, you must go to the Lost Property Office in person to claim it.

What you need to bring:

  • Valid ID: A passport or a national ID card.
  • Proof of Ownership: For electronics, bringing the original box, receipt, or being able to unlock the device is essential.
  • Processing Fee: SL charges a small administrative fee (usually around 100-200 SEK) for storing and handling the item.

Special Cases: Ferries and Commuter Trains

Image

  • SL Ferries (Line 80, 89): These items are often kept by the ferry operators (Rederi Ballerina) at Museikajen 1.
  • Pendeltåg (Commuter Trains): Items are eventually sent to the central office, but it might be worth checking at the “end station” of the line you were on if you lost it very recently.
  • Valuables: Passports and high-value jewelry are often handed over to the Swedish Police (Polisen) after a few days. Check the police’s lost property database if SL doesn’t have it.

Frequently Asked Questions

How long does SL keep lost items?
Most items are kept for three months. After that, they are either sold at auction, donated to charity, or recycled.

Can I have my item mailed to me?
No, SL does not offer a shipping service. You must collect it in person or send a representative with a written power of attorney and a copy of your ID.

What should I do if I just lost my item 30 minutes ago?
Go immediately to the nearest station booth. The staff can sometimes call the driver of the bus or train to see if they can secure the item before the end of their shift.

Final Thoughts

Losing your belongings in a foreign city is never fun, but Stockholm’s SL system is one of the most honest in the world. Many people find that their lost wallets or phones are turned in within a few days. Stay patient, check the central office regularly, and keep your description detailed.

Read More About Transportation in Stockholm