When you are commuting in Stockholm by means of public transportation, there are high probabilities that you will use SL (Storstockholms Lokaltrafik). SL operates buses, metro, commuter trains, trams, and certain ferries in the city and its environs. It is quite handy to know how to contact SL Customer Care whether you need assistance in purchasing tickets, planning a trip, or inquiring about a refund.
This guide provides the simplest methods of reaching SL Customer Services either on phone, online, or physically.
SL Customer Care Phone Number
The best and quickest method of reaching SL is through calling their Customer Services phone number: +46 8 600 10 00.
- Phone number (within Sweden): 08 600 10 00
- Phone number (international calls): +46 8 600 10 00
SL Customer Care works 24 hours daily, 7 days a week, 365 days a year. This implies that you can make calls whenever you need help.
The employees are able to help you in English and Swedish. In some cases, there might be operators who can speak other languages, but English is never a problem.
Read More: SL Routes and Subscriptions: How to Get a Pass
What SL Customer Care Can Help You With
When you call SL Customer Services, they will be able to help you with a broad variety of problems, such as:
- When you call SL Customer Services, they will be able to help you with a broad variety of problems, such as:
- Details regarding bus, metro, train, tram and ferry routes.
- Looking at departure times and schedules.
- Purchasing and ticket prices.
- The SL app and value codes are supported.
- Money back and service complaints.
- Guidance to large facilities and occasions, e.g. Stockholmsmässan in Älvsjö.
- Posting feedback or comments on SL services.
Visit SL Customer Service in Person
In case you want to talk to someone face to face, you can go to SL Customer Service center located in the Stockholm Central Station (T-Centralen Metro station).
Address: SL Customer Services, Entrance hall facing Vasagatan, Stockholm Central Station
Opening hours:
- Monday–Friday: 08:00 – 20:00
- Saturday–Sunday: 10:00 – 18:00
- Public holidays: 10:00 – 14:00 (closed during midsummer holidays)
It is important to note that this service center is cash-free, and to pay, it is necessary to use a card or digital payment. In addition, the SL Customer Service store at Sergels torg is closed forever.
In official or corporate affairs, the head office of SL is Lindhagensgatan 100, 112 18 Stockholm.
Also See: SL Lost and Found: How to Report and Retrieve Your Items
Online Help and SL Website
The official site of SL is also available: SL Help & Contact
Here you can:
- Get to know about the ticket and travel policies.
- Instructional guides on the SL app.
- Check travel updates or service disruptions
- Locate the directions to the most popular destinations.
Using the SL App
SL has a mobile application named SL-Journey planner and tickets that can be downloaded on both Google Play and the App Store. Through the app, you can:
- Plan your journeys within Stockholm
- Buy and activate tickets
- Redeem value codes
- Check real-time departures
Should you require any help with the app, you can always call SL Customer Services at +46 8 600 10 00 to get help.
Quick Contact Summary
- Phone (available 24/7): +46 8 600 10 00
- In person: SL Customer Service, Stockholm Central Station (T-Centralen)
- Website: sl.se/en/help-and-contact
- Head office: Lindhagensgatan 100, 112 18 Stockholm
And no matter whether you are a tourist visiting Stockholm or a local commuter, SL Customer Care is at your service. The phone line is available 24/7 and the customer center is situated at Stockholm Central Station and is easily accessible to provide in-person services. You can also count on SL Customer Care as you can call +46 8 600 10 00 or go to their service desk in case you need any help with routes, tickets, or travel information.
