The feeling of losing something on a transport is stressful, particularly when one is not at home or when in a hurry. People in Stockholm ride SL (Storstockholms Lokaltrafik) on a daily basis (thousands of people use it), and it is not unusual to leave things on buses, trains, trams, ferries, or in the metro. Luckily, SL has a well-structured Lost and Found service that can assist you to get back what you lost.
This guide will describe the steps to follow when reporting a lost item, the expected process and the process of retrieving it.
How to Report a Lost Item with SL
In case you know that you have lost something in the public transport network of SL, you must move fast. The following are the key methods of reporting your lost item:
1. Contact SL Lost Property by Phone
The Lost Property department is available at +46 8 600 10 00. Call in and press 9 to get information in English or say lost and found.
Telephone hours:
- Monday: 10:30 – 18:00
- Tuesday to Friday: 09:30 – 16:00
- Saturday: 10:00 – 13:00
- Sunday and bank holidays: Closed
Also See: How to Contact SL Customer Care in Stockholm
2. Report Online
It is also possible to report using the official site of SL. The online form will enable you to explain the lost item in detail, which will enable the staff to locate it in case it is presented at the Lost Property office. The form is principally in Swedish, though some help can be provided to fill it out.
3. Visit the Lost Property Office
You can also come to the office personally when you are in central Stockholm, and it is usually the fastest method to get to know whether your item has been submitted.
Address: SL Lost Property Office, Klara Östra kyrkogata 6, 111 52 Stockholm, (Near Stockholm Central Station/T-Centralen Metro station)
Visiting hours:
- Monday: 11:00 – 19:00
- Tuesday to Friday: 11:00 – 18:00
- Saturday: 10:00 – 16:00
- Sunday and bank holidays: Closed
What Happens After You Report a Lost Item
It can take time before items can get to the Lost Property office. Actually, it may take up to ten days to process and register your belongings. Approximately 300 articles are received daily including minor accessories and valuable papers.
In reporting your loss, it is always best to give as much information as you can and this includes:
- The exact date and time the item was lost
- The line or route you were traveling on
- A clear description of the item (color, brand, distinguishing marks)
This data enhances the possibility of SL employees to correlate your report with the item.
Retrieving Your Lost Item
In case SL locates something that fits your description, they will get in touch with you. To collect your item, you must:
- Show identity (e.g. passport or ID card).
- Present the reference number in which you reported lost property.
- Go to the Lost Property office within the working hours.
In the case of common goods like umbrellas, hats, or gloves, you are advised to visit the office, since there are numerous items that look like them on a daily basis.
Special Cases: Valuables and Documents
- The police are normally given valuable things and essential documents like passports or ID cards. You will have to go through the police procedure of retrieval in such instances.
- In case you lose something and know about it on the spot, inform the nearest SL service desk in a metro station. They can possibly warn the driver or train personnel immediately.
Lost Items on SL Ferries
Losing something on SL commuter ferries is a little different. The lost items are not forwarded to the main Lost Property office but to the ferry companies.
- Ferry lines 80 and 89 (Frihamnen–Lidingö–Nacka–Nybroplan, and Ekerö–Stockholm): Contact Rederi Ballerina, Museikajen 1 (near the National Museum). Office hours: Monday to Friday, 10:00–16:00.
- Djurgården ferry line 82: Contact the ferry terminal at Tullhus 3, Skeppsbrokajen, Old Town. Phone: +46 8 123 336 94. Office hours:
- May–September: Daily 10:00–16:00
- October–April: Saturday–Sunday 10:00–16:00
Read More: SL Routes and Subscriptions: How to Get a Pass
Tips to Maximize Your Chances of Recovery
- Report your lost item within the shortest time possible.
- Be descriptive (e.g. black leather wallet, brand X, red interior, etc.) rather than simply stating what it is (e.g. wallet).
- Keep your ticket information as it can be used to determine the time and place of your travel.
- Go to the Lost Property office physically in case your item is ordinary or can be mixed up with others.
Losing any item during a journey in Stockholm can be inconvenient, but the Lost and Found system of SL allows restoring it. Having approximately 300 items submitted daily, the recovery chances are high in case you do it promptly and present the information in detail.
The most important contacts to keep in mind are the phone line of the Lost Property ( +46 8 600 10 00 ) and the office at Klara Ostra kyrkogata 6. You lost some gloves or something valuable like a passport, either way, doing the correct procedure will give you the best opportunity of finding your lost items.
