Whether you are applying for a residence permit, awaiting a decision, or need to update your case, knowing how to reach the Swedish Migration Agency (Migrationsverket) efficiently saves time and reduces anxiety. Here are four reliable contact channels to use depending on your situation.
Quick Facts
- Best for: Visa applicants, residence permit holders, EU/EEA citizens, and anyone navigating Swedish immigration
- Phone: +46 771 235 235 (Mon-Fri 09:00-15:00)
- Email: Online contact form only at migrationsverket.se
- In-person: Book an appointment via My Page (Min sida)
- Mail: Address varies by case type
1. Call the Migration Agency
The phone line is the fastest option for time-sensitive questions. Dial +46 771 235 235 from abroad, or 0771-235 235 from within Sweden. The line is open Monday to Friday, 09:00 to 15:00.
You will be asked to select an option: press 1 for general or case-related questions, 2 for employers or authorities, and 3 to reach the main switchboard. Note that opening hours may be reduced on public holidays in 2026.
If you use sign language, Bildtelefoni is available. For text-based calls, use Texttelefoni or Teletal.
The Swedish Migration Agency offers multiple contact channels depending on your needs.
2. Send an Email Inquiry
Non-personal questions can be submitted through the online contact form at migrationsverket.se/en/contact-us/email-us. You will need to provide your name, email address, a question category, and your case number if you have one.
Keep in mind that any information you submit becomes a public document. Sensitive personal data is usually protected by confidentiality rules, but do not include details you consider highly sensitive unless necessary.
Response times vary, so this method works best for non-urgent matters.
3. Book an In-Person Appointment
For document checks, fingerprinting, and photography, you need to book an appointment. Log in to My Page (Min sida) on migrationsverket.se to schedule your visit at the National Government Service Centre.
If you have received a letter from the agency requiring a personal appearance, book directly through the Swedish Migration Agency instead. You can reschedule or cancel appointments through My Page if your plans change.
Booking through My Page is the recommended first step before calling or visiting in person.
4. Send Documents by Post
Different case types require documents to be sent to different addresses:
- General applications and documents: Migrationsverket, Box 3100, 903 03 Umea
- Citizenship documents: Medborgarskapsenheten, 601 70 Norrkoping
- EU/EEA residence cards and visitor permits: Box 1430, 171 27 Solna
Always write your case number on every document you send. Avoid stapling documents together to help the case team process your papers faster.
Community members recommend checking My Page first, as many answers and booking options are already available online without needing to call.
Final Thoughts
For most day-to-day queries, checking My Page first is strongly recommended. It often contains the information or appointment booking options you need without requiring a phone call or visit. When you do need to reach out, choose the channel that matches the urgency and nature of your question.
Source: Migrationsverket Contact Page
